When is the latest date to clear my outstanding balance?

It is very important for you to clear any outstanding amount on your invoice/s no later than 30 days prior to departure. Help us help others. We are the first organisation to allow flexible payment plans for Islamic Pilgrimage within our industry. Even though it can leave us with huge bills to pay beforehand from our own pockets, we know that it can benefit a Muslim and in turn be rewarding for us, which is why we do it. We are surprised why other organisations have not taken this method on board as it definitely allows a larger client base, but just goes to show we have always been here to serve you all as humbly as we can in order to ease any burdens we may feel in our graves. We kindly ask you to make Dua’ we remain sincere in what we do towards the Ummah and also ask you to repay our trust in you by completing the payments on time.

Will I have a guide for Umrah?

There is an option available for a guide during Umrah.

How do I travel between Makkah and Madinah?

The Saudi Arabian Public Transport Company (SAPTCO) offers an hourly service between Makkah and Madina throughout the day by air conditioned coaches, at an approximate cost of £19 return. Alternatively you can hire a cab for approximately £120 one way. The coach stations are located near the Haram (behind Dar Al Tawhid Intercontinental). As of October 2018 the new Haramain fast train service is also available, costs of this will be available by the end of October 2018.

Are Ziyarah trips included?

When we take your booking we will ask you if you would like to include the Ziyarah's in your package, usually at a low cost and with an English speaking tour guide. Ziyarah is included on all of our group packages. At times the Ziyarah's may be rescheduled or cancelled depending on situations on the ground or through the Saudi Authorities regulations.

Can I get an Umrah Visa without having a British passport?

You may only get a visa for umrah on a non British passport if:

• You have an "indefinite stay" endorsement on your passport

• You are here to stay with your spouse who is a British National

• You are here on a work permit

• You are here on a student visa

How many times in a year can i get an Umrah Visa?

Under the new system there are no restrictions on the number of times that you can apply for an umrah visa as long as the criteria for umrah visa is met.

Can a lady travel by herself?

Under the new Tourism Visa, females can travel without the need of a Mehram.

What are the hotels check in and check out times?

Earliest hotel check-in time is 2pm, and the latest check-out time is also 2pm. We cannot be held liable for accommodation not being available beyond these times. If a flight is arriving earlier than the check-in time on the day of arrival, we advise that accommodation is also booked for the night prior.

Are any other Vaccines required?

Saudi Arabian government and travel websites have always stated that the Meningitis ACWY vaccination is a requirement to travel, this used to be manadatory when the only way to apply was through the Umrah Visa, since the release of the Tourism Visa this has been eased. Over the last few years not a single passenger has been asked to produce proof of this vaccination, through group or individual packages through us. We always advice to take this for your health and safety but do not force it upon anyone.

Will we be receiving any further information?

Closer to the departure date, anyone that books a group package through us will all receive a customised PDF, unlike anything else on the market. The itinerary is specific to your tour and details your daily schedule as well as beneficial information with regards to Umrah. You will also be invited for a pre Umrah Webinar which will be arranged closer to the time of travel so that the information remains fresh in your minds. A whatsapp group will be created, adding all participants of the tour only, in order for you all to be updated on the grounds regularly.

What happens if I cannot travel?

If the cancellation is due to Ibadah Tours, we will refund you every single penny. However if the cancellation is down to yourself for any reason at all then you need to refer to our cancellation policy on our terms and conditions which can be found here: https://www.ibadahtours.com/terms-and-conditions

We always hope this scenario does not take place for any of our clients. May ALLAH ﷻ bless you all with health and ease in order to be able to perform this beautiful and rewarding Pilgrimage.

Will Ihrams be provided?

Yes, we provide Ihrams for all of our group packages for Males, the Ihram garment will be handed to you in Saudi Arabia through our team on the grounds before departing for Makkah. We will also provide you with a drawstring bag in order for you to keep you footwear safe whilst entering the Haramain.

What if I am unhappy with the package?

In the first instance, you must get in touch with our service provider whilst in Saudi Arabia so that the problem may be resolved immediately, otherwise you may get in touch with us and we will endeavour to investigate and resolve the problem. At last, if nothing works out then the Ministry of Hajj can also investigate your complaint.