QUESTIONS ABOUT UMRAH WITH IBADAH TOURS LTD
Countries that are eligible for Saudi Tourism Visa
Important notice for visitors traveling to Saudi Arabia on a Tourism Visa.
Saudi is open to international visitors. Please review the following requirements carefully to ensure that you have a seamless journey and a pleasant arrival in Saudi.
All travelers must:
Have a valid tourism visa obtained before arrival. Visa on arrival remains suspended for health and safety reasons
Provide a negative PCR test conducted no more than 72 hours before departure
Have COVID 19 insurance. This insurance is included in all new tourism visa issues. If you are entering on a previously issued tourism visa, you will need to pay an additional fee of SAR 40 at the airport on arrival to cover insurance for any COVID-19 related medical expenses
Download and register the Tawakkalna application before arriving at the point of departure. To use Tawakkalna in Saudi you will need phone and data services on your cellphone
If you are fully immunized against COVID-19 with vaccines approved by the WHO and Saudi Arabia
There are no quarantine requirements for fully immunized travelers meeting the below criteria
All visitors arriving in the country with a valid tourism visa must provide evidence of a full course of the vaccines currently recognized:
2 doses of : Pfizer BioNTech or Comirnaty
2 doses of : Oxford AstraZeneca, Covishield, SK Bioscience or Vaxzevria
2 doses of : Moderna or Spikevax
1 dose of Johnson & Johnson
Travelers who have completed two doses of the Sinopharm or Sinovac vaccines will be accepted on the condition that they have received an additional dose of one of the vaccines approved in the Kingdom mentioned in the above paragraph
Vaccine certificates issued by official health authorities from the country that provided the vaccination for incoming travelers must be provided. The final dose (the second dose of a two-dose vaccine or the first dose of a single dose vaccine) should be received no less than 14 days before traveling to Saudi. Travelers should carry either their vaccine certificates or proof of vaccination status via applications recognized in Saudi Arabia
If you are fully immunized against COVID-19 with vaccines approved by the WHO but not recognized in Saudi Arabia OR you have received the first dose only of any of the vaccines recognized in Saudi
Travelers who do not hold Saudi citizenship or residency must undertake a five day period of institutional quarantine in a designated hotel. Quarantine will be lifted upon a negative PCR result on the fifth day after arrival
Travelers are advised to book the quarantine package through the airline on which they are arriving
Travelers who hold Saudi citizenship or residency must undertake a five day period of home quarantine. Quarantine will be lifted upon a negative PCR result on the fifth day after arrival
You should register your vaccine status at https://muqeem.sa/#/vaccine-registration/home before arrival and after obtaining your tourism visa. The site is available in Arabic and English
For your convenience, you should check the current entry requirements with your chosen airline before purchasing a ticket
For further information please contact us
We look forward to welcoming you to Saudi soon.
Can I travel by myself or travel with a group package?
One may travel on their own or in a group of any number of people– the only requirement is that all your accommodation and visa must be arranged through an approved agent.
Can I combine my trip with a stopover in another country?
Yes, Saudi Arabian Airlines offer many onward destinations at a small extra charge including destinations in the Middle East, Africa, Asia and the Far East. Other carriers such as Emirates, Etihad, Turkish Airlines, Qatar Airways, Gulf Air, Egypt Air and Royal Jordanian also offer stopovers and onward trips. However you must enter the Kingdom within one month from the issued date of visa.
What if I cancel after booking?
Payment is required in full prior to visa authorisation application – this is a requirement by the Ministry of Hajj. Refunds on the ground arrangements portion of the payment cannot be given. Depending on the ticket type we may be able to refund the ticket after deducting the cancellation charge as per the airlines rules. If the ticket has not yet been issued then there will be no cancellation charge.
Can I change the program once I have booked?
No, this is no longer possible as payment for your package is sent to the Ministry of Hajj prior to visa authorisation application and the visa is issued according to the programme.
What are the charges for children and infants?
If the child requires a bed or a seat in the transportation then full adult charge is considered, else if 2 young children share one bed they pay 50% of the adult rate plus a service charge. If no bed/seat are required then they pay just the service/visa charge. Airlines typically charge 65-70% of the adult fare for children plus taxes and 10% for infants.
How much time preiod is required between booking and date of travel?
An absolute minimum of 21 days must be given to allow for visa authorisation, visa processing and the necessary accommodation, flight reservations and confirmations.
What if, I face any problem after arrival in Saudi Arabia?
In case of a problem with the accommodation/transportation-booked, we will issue you with an emergency contact numbers that you should contact in the first instance. Otherwise you may contact us by phone or fax here in UK and we will do our best to resolve your problem ASAP.
Can I select a hotel of my choice?
You may choose from any hotel from our wide selection of hotels ranging, from 2 star economy to 5 star deluxe hotels - subject to availability.
Can I get a Visa without booking accommodation?
Please speak to our team and we will advice you further, we get the best hotel deals around so you would definitely be helping yourself by allowing us to draft you a free quote.
What if I am unhappy with the package?
In the first instance, you must get in touch with our service provider whilst in Saudi Arabia so that the problem may be resolved immediately, otherwise you may get in touch with us and we will endeavour to investigate and resolve the problem. At last, if nothing works out then the Ministry of Hajj can also investigate your complaint.
Will I have a guide for Umrah?
There is an option available for a guide during Umrah.
How do I travel between Makkah and Madinah?
The Saudi Arabian Public Transport Company (SAPTCO) offers an hourly service between Makkah and Madina throughout the day by air conditioned coaches, at an approximate cost of £19 return. Alternatively you can hire a cab for approximately £120 one way. The coach stations are located near the Haram (behind Dar Al Tawhid Intercontinental). As of October 2018 the new Haramain fast train service is also available, costs of this will be available by the end of October 2018.
Are Ziyarah trips included?
When we take your booking we will ask you if you would like to include the Ziyarah's in your package, usually at a low cost and with an English speaking tour guide.
Can I get an Umrah Visa without having a British passport?
You may only get a visa for umrah on a non British passport if:
• You have an "indefinite stay" endorsement on your passport
• You are here to stay with your spouse who is a British National
• You are here on a work permit
• You are here on a student visa
How many times in a year can i get an Umrah Visa?
Under the new system there are no restrictions on the number of times that you can apply for an umrah visa as long as the criteria for umrah visa is met.
Can a lady travel by herself?
It is a requirement of the Shariah as well as the Saudi government that a women must travel with a valid mahram (close male relative) i.e. father, son, brother, grandson, maternal or paternal uncle, grandfather, nephew, father-in-law and son-in-law.
What are the hotels check in and check out times?
Earliest hotel check-in time is 5pm, and the latest check-out time is also 2pm. We cannot be held liable for accommodation not being available beyond these times. If a flight is arriving earlier than the check-in time on the day of arrival, we advise that accommodation is also booked for the night prior.
OUR HAPPY TRAVELLERS
All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate
IBADAH TOURS IS A TRADING NAME FOR MK HOLIDAYS LTD